Support
We read every message. Humans reply.
Retail support is staffed by JIL Sovereign analysts, not a tier-one outsourced desk. Response times below are observed medians from the last 30 days.
Channels
Three ways in.
Email
support@jilsovereign.com
For order questions, access recovery, Evidence Bundle re-issuance, and general product help.
Median reply · 2h 14m
Urgent
Alerts hotline
For active security incidents on a monitored wallet or imminent filing deadlines on an Evidence Bundle.
Median reply · 18m · 24/7
Counsel
Attorney of record desk
For family-law discovery, judgment support, and evidence bundles with expert declarations. Attorney verification required.
Median reply · 1 business day
Write to us
Tell us what is happening.
If this is an urgent compliance or security incident on a monitored wallet, mark it below and the alert hotline will pick it up immediately. Otherwise, expect a reply within 2–4 business hours.
System status
All systems operational.
Component30-day uptimeState
Wallet Intelligence Engine (WIE)
99.997 %
Operational
CourtChain anchoring
99.982 %
Operational
Evidence Bundle issuance
99.999 %
Operational
Document vault
100.000 %
Operational
Wallet Guard delivery
99.953 %
Operational
Retail dashboard
99.991 %
Operational